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RE: 2008 - Ramblin' Who Knows Where with Shar-Mar - 8/20/2008 9:35:36 PM
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WhiteRoseBlessings
Posts: 23475
Joined: 4/11/2005
From: Here . . . but subject to change; stay tuned
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Oh wow; Thanks {{{Kristin!!!}}}
I didn't know just exactly how much I needed a hug till I got yours. 
It's been a bit of a complex day today. LOL Nothing bad; nothing major; just complex.
AND - I LOVE your avatar! 
I've often thought that we live in a word of sensory overload. So many people have so much going on in their lives. And it clutters our minds.
And I also think that causes us to truly zone out and not really hear what someone is saying.
For instance . . . When I got back from the post office this morning, I realized that an eBay customer overpaid (by double) the shipping charges for some auctions she won. It didn't initially register with me . . . with eBay, a customer can either automatically pay what they owe or can wait for an invoice; this particular customer chose to automatically pay . . . and I didn't double check the shipping . . . only the fact that the auctions she won had been marked as paid by PayPal.
So . . . when I realized the error this morning, I called PayPal to see what I needed to do to credit the shipping overage back to the customer. I started the conversation by saying, "I'm am a seller . . ." and then briefly (but clearly) told the lady what happened and what I wanted to do. Her first response to me was, "OK, so you're a buyer and someone has overcharged you on shipping, correct?"
Just a few minutes ago, I called the cable company to see if cable was out (or if it was just a personal colossal joke on only me). I had to go through all kinds of phone prompts. I'm not the account holder; my landlords are - and they don't even live in this state. After pressing "0" a couple of times to bypass the prompt questions I couldn't answer, I got to talk to a guy. The first thing I said to him was, "Can you tell me, please, if the cable is out in Pigeon Forge?" His response was to ask me for my account number, to which I told him that I was not the account holder, but rather the renter of the house and that my landlords lived out of state. He then asked if I was verified to be calling them (the cable company).
Oh, and btw . . . I was able to credit the overage of shipping charges back to my customer, and I was able to learn that cable is indeed out in this area. 
Now, I tell you all this not to vent, rant or complain . . . but to make fun of myself . . .
. . . At the post office this morning, I sent two packages; one was business-related and one was personal. I asked the guy at the counter if it was possible to pay for them separately (because I wanted two different receipts). He said, "No." I said, "Oh good; thank you so much," and then placed the first package on the counter . . . in anticipatory glee of making two transactions.
He then proceeded to start laughing really good there for a while.
He also told me what he had actually said.
I was so embarrassed! 
He said he would forget about it in 5 minutes; I said that I would probably be thinking about it all day (which, actually turned out to not be true . . . but I was reminded of it a few minutes ago; hence the reason for this post).
Huh? What did you say?
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RE: 2008 - Ramblin' Who Knows Where with Shar-Mar - 8/20/2008 9:51:59 PM
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armydude
Posts: 17123
Joined: 2/12/2006
From: NC
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What? Who's speaking?
I've had those times too. I KNOW what I heard, but what I heard was not what the other person said.
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May all of your troubles last no longer than your New Year's Resolutions!
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RE: 2008 - Ramblin' Who Knows Where with Shar-Mar - 8/20/2008 10:57:38 PM
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thedivabrat
Posts: 694
Joined: 6/15/2008
From: North and South
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RE: people not hearing what is being said---a few months after my brother died I was calling to close some account of his--I told the woman in customer service who I was and why I was calling--she said she would need to speak to the account holder--I told her he was deceased--she said she was sorry but she couldn't do anything until she talked to him. Well then I said that would be difficult because he was dead--she said well is there a way to reach him?!!!!! She kept insisting she could only close the account with the account holders permission. I was so frustrated I told her if she could reach him please tell him to get his butt back here because he left me with a mess. She never did get it--I ended hanging up and calling another day.
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This is the day that the Lord has made; let us rejoice and be glad in it. Ps 118:24
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RE: 2008 - Ramblin' Who Knows Where with Shar-Mar - 8/20/2008 11:16:50 PM
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kimberlysfrog
Posts: 1616
Joined: 2/28/2005
From: Northern California
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Wow, diva...that's horrible! :(
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RE: 2008 - Ramblin' Who Knows Where with Shar-Mar - 8/21/2008 12:53:37 AM
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humbleinspirit
Posts: 17768
Joined: 4/13/2005
From: Just Outside of Boston
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quote:
And oddly enough . . . I saw Bowzer on tv this morning around 4am. I think he was doing an informerical for some Oldies CDs.
Yeah, Bowser is doing some kind of 50's informercial these days.
BTW, Sharon-Marie, I caught a news story this morning that was talking about woes of people selling stuff on Ebay with the new policies and such these days.
quote:
I've often thought that we live in a word of sensory overload. So many people have so much going on in their lives. And it clutters our minds.
Now that is what my dr. tells me, but seriously, everything that happens in Boston is sensory overload! 
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RE: 2008 - Ramblin' Who Knows Where with Shar-Mar - 8/21/2008 8:27:47 AM
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Kath
Posts: 16921
Joined: 2/28/2005
Status: online
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You are just so thoughtful!
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RE: 2008 - Ramblin' Who Knows Where with Shar-Mar - 8/21/2008 9:03:59 AM
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cherish405
Posts: 32651
Joined: 4/11/2005
From: The Land Down Under
Status: online
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(((((((((((((((((((SHARMAR))))))))))))))))))))))))
(((((((((((((((((((((((DIVA))))))))))))))))))))))))))
I've heard about so many people who've experienced the same thing after the death of a loved one. 
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*** If you think dogs can't count, try putting three dog biscuits in your pocket and then only give him two of them.
- Phil Pastoret ***
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RE: 2008 - Ramblin' Who Knows Where with Shar-Mar - 8/21/2008 9:41:23 AM
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AlwaysR8chel
Posts: 4386
Joined: 4/11/2005
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quote:
ORIGINAL: thedivabrat
RE: people not hearing what is being said---a few months after my brother died I was calling to close some account of his--I told the woman in customer service who I was and why I was calling--she said she would need to speak to the account holder--I told her he was deceased--she said she was sorry but she couldn't do anything until she talked to him. Well then I said that would be difficult because he was dead--she said well is there a way to reach him?!!!!! She kept insisting she could only close the account with the account holders permission. I was so frustrated I told her if she could reach him please tell him to get his butt back here because he left me with a mess. She never did get it--I ended hanging up and calling another day.
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..... oh Diva, I'm sooo sorry.
We went through a lot of these conversations when my father died in January... it got so bad that my mother was unable to make the calls anymore... So we'd sit at her kitchen table and I would make the calls for her...
... after a while... I helped her by making jokes about it... and soon, she'd sit there and make funny faces while I tried to muddle through to get business done! 
Surprisingly... the company with the employee which had the most compassion was Verizon Wireless... Bless that lady's heart! <3
(((((Diva!)))))
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RE: 2008 - Ramblin' Who Knows Where with Shar-Mar - 8/21/2008 10:17:04 AM
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WhiteRoseBlessings
Posts: 23475
Joined: 4/11/2005
From: Here . . . but subject to change; stay tuned
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quote:
ORIGINAL: thedivabrat
RE: people not hearing what is being said---a few months after my brother died I was calling to close some account of his--I told the woman in customer service who I was and why I was calling--she said she would need to speak to the account holder--I told her he was deceased--she said she was sorry but she couldn't do anything until she talked to him. Well then I said that would be difficult because he was dead--she said well is there a way to reach him?!!!!! She kept insisting she could only close the account with the account holders permission. I was so frustrated I told her if she could reach him please tell him to get his butt back here because he left me with a mess. She never did get it--I ended hanging up and calling another day.
{{{DivaB}}}, I very much can relate.
I went through something similar with a company after CS died. I was contacting businesses and closing his accounts. Most of those went pretty well, but one company kept insisting that the account holder had to call to cancel the account. The first couple of times, I called as CS's wife trying to get them to close the account; then I tried calling as the Personal Representative of CS's estate in attempts to get the account closed. At the beginning of the fiasco, I even offered to send in an original certified copy of the death certificate. I was told that wasn't valid proof of someone's death.  . This continued off/on for 3 months; I finally decided that it was causing me too much stress and just dropped the matter.
The red-tape in dying is enormous.
CS's 2nd wife (J) had been deceased for 4 years when he and I met (and for 6 years when he and I married). Throughout that entire time (and even after we were married), CS received mail addressed to her. He also received mail address to his parents (both together and individually); and they had been deceased for several years as well.
Same thing happened when CS died; and weirdly enough, some of these were "Please come back" credit card offers from the very companies whose accounts I closed soon after his death. I mean, hey, I know he was a valued customer and he paid his bills and all; but I just really don't see him making any more financial transactions anymore.
Ironically, when I moved to Pigeon Forge last year, that did stop the mail for J and for CS's parents . . . but every now I then, I still do get something for CS.
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RE: 2008 - Ramblin' Who Knows Where with Shar-Mar - 8/21/2008 10:21:17 AM
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Qtman
Posts: 9473
Joined: 3/21/2006
From: Crimson Tide Country
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And a very good morning to CTL. Where ya been?
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STRESS = The internal struggle created when the brain trys to over ride the heart's desire to tell off some jerk that really deserves to be told off.
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RE: 2008 - Ramblin' Who Knows Where with Shar-Mar - 8/21/2008 10:32:45 AM
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WhiteRoseBlessings
Posts: 23475
Joined: 4/11/2005
From: Here . . . but subject to change; stay tuned
Status: offline
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quote:
ORIGINAL: humbleinspirit
BTW, Sharon-Marie, I caught a news story this morning that was talking about woes of people selling stuff on Ebay with the new policies and such these days. Yeah, Mike . . . I picked a good time to start eBaying, huh.
Back in April (?), eBay, in an attempt to be more "buyer-friendly", decided that sellers could no longer rate buyers negatively; they could either rate them as positive or neutral. Buyers, however can still rate sellers not only as positive or as neutral, but also as negative.
Part of the decision was made to attract more buyers; part was in an attempt to curb unprofessional sellers who would negatively rate buyers; not on the actual parameters of the auction but out of spite for something not related to an specific auction. (Kinda like when we got our "starring" privileges rescinded here because people were abusing it and giving low starts to be vindictive).
Ahhh, adults; gotta love 'em. 
But the recent decision from eBay has turned into a mess for some sellers because now there are unscrupulous buyers making false claims against sellers and arbitrarily rating them as negative.
Yada, yada, yada.
I was reading about it in eBay's forums a couple of months ago; and I finally stopped. The hostility over there was thick and I just didn't want to submerse myself in it.
I have a task to do, and I have asked Our Lord to cover me and to guide me. That's pretty much it.
I do have some other online auction sites that I might try as well (or maybe not - LOL).
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RE: 2008 - Ramblin' Who Knows Where with Shar-Mar - 8/21/2008 10:38:44 AM
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WhiteRoseBlessings
Posts: 23475
Joined: 4/11/2005
From: Here . . . but subject to change; stay tuned
Status: offline
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quote:
ORIGINAL: AlwaysR8chel
quote:
ORIGINAL: thedivabrat
RE: people not hearing what is being said---a few months after my brother died I was calling to close some account of his--I told the woman in customer service who I was and why I was calling--she said she would need to speak to the account holder--I told her he was deceased--she said she was sorry but she couldn't do anything until she talked to him. Well then I said that would be difficult because he was dead--she said well is there a way to reach him?!!!!! She kept insisting she could only close the account with the account holders permission. I was so frustrated I told her if she could reach him please tell him to get his butt back here because he left me with a mess. She never did get it--I ended hanging up and calling another day.
.
.
.
.
..... oh Diva, I'm sooo sorry.
We went through a lot of these conversations when my father died in January... it got so bad that my mother was unable to make the calls anymore... So we'd sit at her kitchen table and I would make the calls for her...
Surprisingly... the company with the employee which had the most compassion was Verizon Wireless... Bless that lady's heart! <3
(((((Diva!)))))
{{{Rach}}} - for what you and your mother went through.
I think companies really ought to have some specialized agents who handle accounts of deceased loved ones.
Having to make even one of those calls at such a grief-filled time is emotionally hard.
Having to make multiple phone calls and and repeatedly say, "Yes, my (loved one) recently died and I am calling to close his / her account" is like pouring alcohol in a gaping wound and then rubbing salt in it, to boot.
What the caller needs is someone who can at least step back for a moment and realize that it's just not a series of numbers on a computer screen but a hurting person that they're dealing with.
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RE: 2008 - Ramblin' Who Knows Where with Shar-Mar - 8/21/2008 10:39:46 AM
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AlwaysR8chel
Posts: 4386
Joined: 4/11/2005
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^
.
.
... AMEN!!!!
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Or maybe I am just weird--a few of my friends say they love me because/in spite of the fact I am unique 
