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_Cinderella_ -> RE: Specky's Sharing Spot (1/11/2008 9:16:37 AM)
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quote:
ORIGINAL: specky Hi PC!! So do you take calls for just orders or do you have to handle the calls when people get the wrong things or aren't happy? I "get to" take them all. I have LOTS of irates throughtout the day for claims not being pd, not being pd right, membership cards not there, membership not processed,....you name it, I get it. It brightens my day though when people say I was "the best/most helpful person they have talked to" I got three compliments the other day to my manager but I don't ask EVERYONE who compliments me to talk to her. [sm=blush.gif] We have a sales line and a customer service department for people with problems. Some people do sales and customer service, and some only customer service, but I am only set up for sales right now. I used to have people tell me I was nice, but the new moto for the sales line is "don't help with anything extra and get off the phone ASAP" so now I rush through the calls to keep my talk time down. I know you don't have much time for forums, but there is a Weight Loss Support Group in the Women Only folder. There is one poster over there with the screen name Harvie who started out weighing something like 365 and she has lost like 70 pounds in 4.5 months.
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