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PrincessDonna -> RE: Believing Him! (11/4/2005 6:25:40 PM)
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I've been procrastinating. Today, I could put them off no longer. [:@] I needed to call the cable company. The phone company. And the newspaper. I know, they don't sound like awful things. Trust me, they really are. [;)] Eenie, meenie, miney, mo chose the cable company to be the first. I was calling them to downgrade my cable to the $10 basic only package. I was harrassed with all the latest packages, none of which was a very good deal for us. Finally, I told them I am a stay at home mom and we just needed to cut back a bit. The lady asked, "Won't anyone in your family miss all those channels?" I told her probably, but they will get over it. [:D] Next...the phone company. I was calling them to get a better plan. Our phone bill seems to be going up, up, up lately. I researched the plans available on their website before I called. Even got out the calculator and figured out the per minute cost for each of them. Also thoroughly investigated our last two phone bills to see what plan would be most cost effective for us. I felt super confident in making this call. Done my research, now I'll just tell them what I want them to do for me. Yeah, right. [8|] After waiting on hold more than fifteen minutes, I finally got a person! I told her, "I've already figured out which plan will work best for us and I'd like to switch to **** plan." She then proceeds to tell me all their packages and how much they will save me. Pray tell, how will it save me money to pay $120 for phone, cable, and internet, when I am paying $70 now? I finally convinced her that I really didn't need what she was trying to sell me and got her to do what I wanted to my account. Phew. By now, I was mentally exhausted by the acrobatics it took to accomplish two simple phone calls. I was going to save the paper for a later date, then thought better of it since I had a bill and they are forgetting my paper all the time. Looked on the bill for the phone number, and found, miracle of miracles, an email address. Calmly and happily, I typed away my discontent with their company and requested them to cancel my paper and adjust my bill according to the 3 papers I got in the first 21 days of my account. Half an hour later, I had an email back from them. They apologized, but did what I asked of them. Hallelujah! Do you see why I didn't want to make those calls? None of those people actually listen to what you are telling them. Both phone calls, I knew exactly what I wanted before I even called, yet it took them forever to just shut up and do it! I kind of wanted to say, "Don't you know I'm a mom?! I don't care what arguments you have, just DO IT!" LOL I'm sure the only reason the paper fiasco went smoothly is because I was able to do it through email. And by that time, my email was polite, but probably somewhat terse. [8|] My next phone call was much more pleasant. I made an appointment to get my hair cut tomorrow. I haven't cut it since March 2004. I should have enough to donate to Locks of Love again. Why do I wait so long to get my hair cut? Because I'm cheap. [:)] I figure since I saved us money with those three annoying phone calls/emails, I've earned it. [:D]
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